AI Chatbot Guide v1
AI Chatbot
Version 1
Release Notes
Copy link
📣 June 21, 2024 - Sendbird AI Chatbot Release Notes 🚀
Copy link
Knowledge center 📕
Copy link
- We now support native integration to Notion and Salesforce Knowledge and can pull data directly from the platforms (Google Drive coming soon, pending OAuth approval from Google)
- You can also see subpages that have been scraped for each URL with their content
Custom widget icon 🤖
Copy link
- You can now customize your widget icon to match your own brand (see image)
- This is a paid feature! (Starter / Pro)
Hiding widget to certain users
Copy link
- If you want to hide your widget to certain users (ex: bad actor / spammer), you can deactivate their user in Sendbird Dashboard. Afterwards, widget won’t be visible
- Note that user id expires after 30 days, so after 30 days, a bad actor can come back with a new ID
- For now, this requires manually adding a prop
(enableHideWidgetForDeactivatedUser: true)to code snippet
PATCH in Function calls
Copy link
- We’ve added a new PATCH function to enable automatically calling human agents in Desk through Function Calls. This allows you to route to an agent during conversation with AI chatbots.
Jun 11, 2024 ✨
Copy link
Shopify plugin
Copy link
- Introducing our new Shopify plugin 🤩
- Our AI chatbot learns all about your store to provide personalized recommendations.
- Efficiently answers FAQs and connects customers to support seamlessly.
May 30, 2024 ✨
Copy link
Zapier
Copy link
- We now have a native plugin for Zapier
- Using Zapier, you can connect Sendbird AI chatbot to 6,000 different applications instantly
- Stay tuned for more triggers and actions
May 27, 2024 ✨
Copy link
Bot Studio
Copy link
- You can now test prompts & chatbot settings interactively without having to move pages back and forth.
- The updated setting also only applies to testing will not impact the deployed chatbot until saved
- We now support 3 new features as well
- Prompt history 👉 Remember history of your tested and saved prompts
- Duplicate 👉 Clone your chatbot setting in 1 click
- Feedback 👉 Let your users rate each response
GPT4o
Copy link
- We now support OpenAI’s latest and best model GPT4o at a 90% reduced price of 1 message credit
- GPT4o = 1 Bot message = 1 message credit
- Clients who have set up previous GPT4 models will still be able to use the existing ones
Mobile onboarding
Copy link
- We now support mobile-optimized onboarding flow so that anyone can easily create their first AI chatbot
WordPress
Copy link
- We now have a native plugin for WordPress
- WordPress' customers can now use Sendbird AI chatbot with absolutely no-code :)
1 message per user
Copy link
- Users can now enter only 1 message before the chatbot has responded, effectively streamlining conversations similar to industry standard
On this page