A customer support product that provides live chat between customers and agents. You can monitor and analyze tickets and agents through real-time statistics, performance reports, and assignment logs on the Sendbird Dashboard.
- With our Desk SDK, customers can ask for help through in-app support and agents will receive those messages as tickets. You can also use the Sendbird Desk Widget to optimize your customer service through advanced chat features and customizable ticket automation.
- While most of the Desk functionalities can be executed on the Sendbird Dashboard, the Platform API allows you to make API calls through HTTP requests to the server.