The channel information of the conversation.
The CSAT score of the conversation.
The expire time of the CSAT.
The reason for the CSAT score.
The type of the CSAT. AI_AGENT_CSAT_5 or AI_AGENT_CSAT_5_WITH_CRE
AI_AGENT_CSAT_5
AI_AGENT_CSAT_5_WITH_CRE
The handoff detail of the conversation.
The ID of the conversation.
Whether the issue has been resolved.
The status of the conversation.
The topics of the conversation.