Delivery receipt is a feature that indicates whether a message has successfully been delivered to all the intended recipients by Sendbird server. With the implementation of delivery receipt, Sendbird not only provides the timestamp of when each user has last read the messages in each channel, but also the timestamp of when each user has the message last delivered to each user in each channel.
Note: Delivery receipt is only applicable to group channels.
Delivery receipt provides the following benefits.
Highly in demand feature
Most popular messaging apps, such as WhatsApp and Facebook Messenger, provide this feature. Users who have experienced them expect to see if the message they sent has been successfully delivered when using a new chat service. Delivery receipt is a feature in high demand that today’s users are accustomed to using.
Improved user experience
Previously, a sender had no way of knowing whether their message was unread because the server is in the process of delivering or failed to deliver the message due to the unreliable internet connection, or simply because the recipients haven’t yet read the message. This feature enables users to become better-informed, thus improving the Sendbird user experience.
How it works
Delivery receipt works in a similar way to read receipt. The server stores the timestamp of the message last delivered as
delivered_ts. The timestamp is recorded per user, per channel.
Each SDK provides methods to make the Chat API's mark all messages as delivered action calls. If required, each SDK also makes necessary changes to handle the new response key,
delivery_receipt, for APIs that return a group channel resource.
When a user sends a message to a group channel by calling the SDK’s
sendUserMessage() method, it is considered a delivery event for Sendbird server.
Mark messages as delivered
To mark messages as delivered when an online group channel member receives the message from Sendbird server, the
markAsDelivered() method should be called. For offline group channel members, the
markAsDelivered() should be called when they come back from the background or go back online.
Receive callbacks for delivery receipts
When a message is delivered to an online group channel member, it is automatically marked as delivered and the other online members are notified of delivery receipt through the
onDeliveryReceiptUpdated() method in the channel event handler. However, when it is delivered to an offline group channel member as a push notification, the message can be marked as delivered through the
groupChannel.markAsDelivered(), and other online members are notified of the delivery receipt through the
Retrieve number of members who haven’t received a message
You can retrieve the number of members who haven’t received a specific message in a group channel. If zero is returned, it means that the message has been delivered to all the other members.