Moderator messages
The Moderator messages feature allows moderators to easily manage their messages and interact effectively within their communities. The moderators can do the following:
Note: This is one of Sendbird's premium features. Contact our sales team for further assistance.
Create a moderator message
Follow the steps below to create a new moderator message.
Step 1 Go to Moderator messages
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Log in to your Sendbird Dashboard.
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Go to your Application > Moderation > Advanced moderation > Moderator messages, and click on Create +.
Step 2 Fill in the Basic information
Start by filling in the basic information section. The table below lists descriptions of each field.
| Field | Description |
|---|---|
Name | A label used within the dashboard to identify the moderator message. |
Channel manager profile | The information of the channel manager. If there isn't a channel manager, you can also create one by clicking Create profile +. |
Targeted channels | You can select and add up to 10 open channels to send the moderator message to. |
Set send type | There are two ways to send the moderator message: |
Step 3 Fill in the Message section
Continue by completing the message section. The table below lists descriptions of each field.
| Field | Description |
|---|---|
Message type | There are two types of moderator message available: |
Message text | Enter the moderator message containing a string of text. Only available when the Message type is |
Poll | Create a poll with question and options to send as a moderator message. Only available when the Message type is |
Pin a message | An option to pin the moderator message in the targeted channels. For further information, see pinning a message. |
Step 4 Save, send or schedule
Once you're done, you can take one of the following actions:
- Click Save to save as a draft in the moderator messages list.
- Click Send to send the message to the targeted channels immediately.
- Click on Schedule to schedule the message to be sent at a later time. This option is only available when the Send type is set to Set schedule.
Finished View the list of moderator messages
Once the moderator message is successfully created, you can view it in the Moderator messages list as shown in the image below.
Key features
The following shows the highlighted features of the Moderator message.
Schedule a message
The scheduled messages feature allows moderators to select a date and time in the future for the message to be sent. Scheduling a message can be useful when an important message must be sent at a later time.
You can set the Set Send type to Set schedule and select the date and time for the message to be sent. The message can be scheduled from 5 minutes to 7 days from the current time.
Create polls
A poll usually consists of a question and at least one poll option that users can vote on. The functionality provides an easier way to gather feedback from groups of all sizes, collect data from customers, and drive user engagement. You can configure various settings for your poll, including when the poll will close and whether to allow users to add poll options or vote on multiple poll options.
To create a poll, select the Polls message type and fill in the question and options.
Note: Poll messages cannot be scheduled. They can only be sent immediately.
Pin a message
The pinned messages feature allows users to mark or highlight specific messages which can be announcements, updates, instructions, or any other messages deemed important in a channel. This makes it easier for channel members to find and access important information, even in large or active channels where there may be a high volume of incoming messages.
To pin a message, select the Pinned option when creating a moderator message. Pinned messages will be displayed in channels as shown in the image below.
Settings
You can configure the maximum number of pinned messages allowed per channel under your Application > Settings > Moderation > Advanced moderation > Moderator message. Sendbird allows up to 10 pinned messages per channel. Once this limit is reached, the oldest pinned message will be deleted when a new message is pinned.