Direct call log
The Direct call log page displays a record of all direct calls made within your application. Use this page to search for specific calls, review call details, and export call data.
To access the Direct call log:
- Log in to your Sendbird Dashboard.
- Go to your Application > Calls > Direct calls > Log.
Ended calls
The Ended calls tab shows completed and incompleted calls. The call log table displays the following columns:
| Column | Description |
|---|---|
Call ID | The unique identifier for each call. |
Started on | The date and time when the call was initiated. |
Duration | The length of the call after connection. |
Caller | The user who initiated the call. Hover over the info icon to see the user ID. |
Callee | The user who received the call. Hover over the info icon to see the user ID. |
Result | The outcome of the call, such as Completed, No answer, Cancelled, Failed, or Timed out. |
Recordings | The recording status of the call, if applicable. |
Filters
Use the filters at the top of the page to narrow down the call log:
- Search: Search by Call ID, Caller, or Callee.
- Date range: Filter by time period. The default is Last 14 days.
- All durations: Filter by call duration range.
- All results: Filter by call result type.
Show custom items
Click Show custom items to display custom key-value metadata associated with each call. Custom items are additional data that you attach to a call using the Calls SDK or Platform API, such as customer service context, order IDs, or call tags. When enabled, custom item keys appear as extra columns in the call log table.
Export
Click Export to download the filtered call log data.
Current calls
The Current calls tab shows calls that are currently in progress. This view provides real-time visibility into active calls within your application.
Call detail view
Click on any call in the log to open the detail view. For a full description of the call detail view, see Performance report — Call detail view.